Knowledge base

General (3)

Getting Started (8)

• Signing into/Creating an Account for the Portal
• Contacting Customer Support
• Remote Phone Best Practices

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Products (6)

• UC-One Communicator
• Business Communicator (EOL)
• Enhanced Call Log Reporting

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Call Center Supervisor Portal (1)

• Supervisor Portal Configuration

Admin Portals (2)

Administrator Guides for completing various tasks.

Broadsmart Admin Portal (17)

• Adding/Removing a User from a BLF (Busy Lamp Field)
• Adding/Removing a User from a Hunt Group
• Activating/De-activating Call Forwarding Features

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Voxter Admin Portal (5)

• Updating a voicemail PIN
• Updating a voicemail name & e-mail
• Updating the Operator Transfer Number

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Telephone Handset Documents (2)

Documents for the various handset types

Polycom Handsets (4)

• Switch a Polycom handset from Lync/Skype mode to SIP
• Manual Programming of a Polycom VVX Series Phone
• How to check the IP address assigned to your Polycom phone

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Yealink Handsets (3)

• How to check the IP address assigned to your Yealink phone
• Yealink Phone Comparison Chart
• Manual Programming of a Yealink Phone

Troubleshooting (1)

Phone Features (1)

• Recent Call Log Displays "Authorization Error"

Ooma AirDial (2)

Ooma RDM Portal (7)

• Ooma AirDial - Advanced Device Settings
• Ooma AirDial - Notifications
• Ooma AirDial - Port Settings

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Ooma AirDial - On Site Installation (1)

• Ooma AirDial On Site Installation Walkthrough

Getting Started (4)

Contacting Support (2)

• How do I contact AirDial Support?
• How do I contact Ooma Enterprise Support?

User Guides (9)

• 911 Information
• Management Portal Basics Guide
• Mitel Quick Start Guides (6800 Series)

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What is Ooma Enterprise? (1)

• Intro to the product

Products (1)

• Ooma AirDial - Table of Contents

How To's (7)

Portal How To's (7)

• Adding a new Extension
• How do I buy a new phone number?
• How do I record/upload my main menu greeting?

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OE Management Console (7)

• Apps
• SSO
• Overview of the Main Applications available in the Admin Portal.

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Phone & Device How To's (2)

• How do I factory reset a Yealink?
• How do I access my voicemail or record a new greeting?

Video Meetings: MeetVidi (22)

• MeetVidi - How To Guide
• How to create a new meeting
• How to start a meeting

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OE Biz Desktop App (14)

• The Ooma Enterprise Biz Desktop App. Login Options Overview
• OE Biz Desktop app. Interface Overview
• OE Biz Desktop App. User Settings Section

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OE Mobile App (7)

• Ooma Enterprise Mobile App - Getting Started
• Ooma Enterprise Mobile App - Contacts
• Ooma Enterprise Mobile App - Keypad

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SMS Messaging (1)

• Requirements for SMS Messaging

Customer Support - Tiers 1 and 2 (1)

OE Support (1)

• Features and Services

Implementation & Porting (1)

Porting (2)

• Ooma Enterprise Letter of Authorization (LOA)
• What is Porting?

Downloads (1)

Download Ooma Enterprise Apps (2)

• Download Ooma Enterprise Apps
• Download Ooma Meetings Apps

Release Notes (4)

Admin Portal (11)

• Release 1.2.92
• Release 1.2.94
• Release 1.2.99

View all 11

Advanced Provisioner (3)

• Release 5.11.6
• Release 5.11.8
• Release 5.11.11

Ooma Teams (1)

• Release 1.6.0

Bulk Manager (2)

• Release 1.0.21
• Release 1.0.25

MS Teams (1)

MS Teams (24)

• Ooma for Microsoft Teams Customer Prerequisite Requirements
• How do I purchase user licenses in Microsoft Teams?
• How do I assign user licenses in Microsoft Teams?

View all 24