How do I record/upload my main menu greeting?

Modified on Tue, 02 Mar 2021 at 04:53 PM


Description: I'd like to record my main menu greeting.


Resolution:

Using Text to Speech (TTS)

Step 1: In the Management Portal, navigate to callflow the menu is setup in.


Step 2: Click on the Menu module, click Edit Menu Options or Create New Menu


Step 3: Click Edit or Create next to the Greeting Message field.


Step 4: Select TTS from the Media Type drop down.


Step 5: Fill in your script in the Text field.


Step 6: Click Save.


Step 7: Click Save again In the Edit Menu box. This should bring you back out to the callflow.


Step 8: Once completed, call into the menu to confirm it's accuracy.


Note: When using TTS, use commas to slow down the speech and when using abbreviations, put spaces between the letters. For example "Our business hours are 9 A M to 5 P M".



Audio Recording from a Device within the System (Internal Extension Recording)

Step 1:  Assign an arbitrary extension number in the callflow where the menu resides.


Step 2: Click Save Changes.


Step 3: Call the extension from your device.


Step 4: There will be an audio message indicating no menu is setup (or if one already exists, perform the following while the audio is playing) then input the menu's PIN.


Step 5: You will be prompted to record a new menu greeting.


Step 6: After you've recorded, press any key or stop talking. You will be prompted to complete one of the following actions: To save, press 1. To listen, press 2. To re-records, press 3.


Step 7: Select the appropriate option and once completed, call back into the menu to confirm it's been completed.


Audio Recording through an External Number/Device

Step 1: Call the main phone number where the menu is part of the callflow.


Step 2: There will be an audio message indicating no menu is setup (or if one already exists, perform the following while the audio is playing) then input the menu's PIN.


Step 3: You will be prompted to record a new menu greeting.


Step 4: After you've recorded, press any key or stop talking. You will be prompted to complete one of the following actions: To save, press 1. To listen, press 2. To re-records, press 3.


Step 5: Select the appropriate option and once completed, call back into the menu to confirm it's been completed.


In order to record a menu greeting from a device outside of your network, you must have "Allow Outside Recording" enabled on your menu under "Options".

Uploading a Pre-recorded Greeting

Step 1: In the Management Portal, navigate to callflow the menu is setup in.


Step 2: Click on the Menu module, click Edit Menu Options or Create New Menu


Step 3: Click Edit or Create next to the Greeting Message field.


Step 4:  Select File from the Media Type drop down.


Step 5: Click Choose File or if a file is already uploaded, click Change File.


Step 6: Select the media file from your computer and click Open.


Step 7: Click Save.


Step 9: Click Save again In the Edit Menu box. This should bring you back out to the callflow.


Step 9: Once completed, call into the menu to confirm it's accuracy.


Note: You can only upload a wav or mp3 file type.


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