How do I record/upload my main menu greeting?

Description: I'd like to record my main menu greeting.

Resolution:

• Using Text to Speech (TTS)
• Audio Recording from Device within the System (Internal Extension Recording)
• Audio Recording through an External Number/Device
• Uploading a Pre-recorded Greeting

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Using Text to Speech (TTS)

Step 1: In the Management Portal, navigate to callflow the menu is setup in.

Step 2: Click on the Menu module, click Edit Menu Options or Create New Menu. 

Step 3: Click Edit or Create next to the Greeting Message field.

Step 4: Select TTS from the Media Type drop down.

Step 5: Fill in your script in the Text field.

Step 6: Click Save.

Step 7: Click Save again In the Edit Menu box. This should bring you back out to the callflow.

Step 8: Once completed, call into the menu to confirm it's accuracy.

Note: When using TTS, use commas to slow down the speech and when using abbreviations, put spaces between the letters. For example "Our business hours are 9 A M to 5 P M".

Audio Recording from a Device within the System (Internal Extension Recording)

Step 1:  Assign an arbitrary extension number in the callflow where the menu resides.

Step 2: Click Save Changes.

Step 3: Call the extension from your device.

Step 4: There will be an audio message indicating no menu is setup (or if one already exists, perform the following while the audio is playing) then input the menu's PIN.

Step 5: You will be prompted to record a new menu greeting.

Step 6: After you've recorded, press any key or stop talking. You will be prompted to complete one of the following actions: To save, press 1. To listen, press 2. To re-records, press 3.

Step 7: Select the appropriate option and once completed, call back into the menu to confirm it's been completed.

Audio Recording through an External Number/Device

Step 1: Call the main phone number where the menu is part of the callflow.

Step 2: There will be an audio message indicating no menu is setup (or if one already exists, perform the following while the audio is playing) then input the menu's PIN.

Step 3: You will be prompted to record a new menu greeting.

Step 4: After you've recorded, press any key or stop talking. You will be prompted to complete one of the following actions: To save, press 1. To listen, press 2. To re-records, press 3.

Step 5: Select the appropriate option and once completed, call back into the menu to confirm it's been completed.

In order to record a menu greeting from a device outside of your network, you must have "Allow Outside Recording" enabled on your menu under "Options".

Uploading a Pre-recorded Greeting

Step 1: In the Management Portal, navigate to callflow the menu is setup in.

Step 2: Click on the Menu module, click Edit Menu Options or Create New Menu. 

Step 3: Click Edit or Create next to the Greeting Message field.

Step 4:  Select File from the Media Type drop down.

Step 5: Click Choose File or if a file is already uploaded, click Change File.

Step 6: Select the media file from your computer and click Open.

Step 7: Click Save.

Step 9: Click Save again In the Edit Menu box. This should bring you back out to the callflow.

Step 9: Once completed, call into the menu to confirm it's accuracy.

Note: You can only upload a wav or mp3 file type.