How do I access my voicemail or record a new greeting?

Description: You would like to access your voicemail box or record a new greeting on your voicemail.

Resolution: 

• Voicemail UI Map
• Accessing from your phone
• Accessing from an external number
• Accessing from the Ooma Enterprise Desktop Client
• Accessing from the Ooma Enterprise Mobile Client 

Voicemail UI Map

The below chart demonstrates all options available to you when dialling into your voicemail from your phone or via an external number. These options will also be available via the desktop/mobile client by dialling *97.

Your ability to access your voicemail through an external number will depend on your account setup. Please contact your account admin for questions.

Accessing from your phone

Step 1: Press the voicemail key on your phone or dial *97 (if dialling *97, you will be prompted to enter the voicemail box number, followed by #).

Step 2: When prompted, enter your password, followed by #.

Step 3: To listen to new messages, press 1. To listen to saved messages, press 2. To record or change your greeting, press 5, then press 1. 

Accessing from an external number

Calling into your direct number, a remote voicemail number, or your company's main menu:

Step 1: Call your direct (or your company's) number from an offnet device.

Step 2: Wait until you hear your voicemail greeting (or your company's greeting), then dial *97.

Step 3: When prompted, enter your mailbox number, followed by #.

Step 4: When prompted, enter your password, followed by #.

Step 5: To listen to new messages, press 1. To listen to saved messages, press 2. To record or change your greeting, press 5, then press 1. 

Accessing from the Ooma Enterprise Desktop Client

Step 1: Log into your Desktop Client with to your credentials and account info.

Step 2: Click on Call History from the menu bar on the left.

Step 3: Click on the tab Voicemails under Call history.

Step 4: Click on the Play, Download, or Delete, buttons according to the action you'd like to take.

You can also access the voicemail under Call History > All. Any call missed call where a voicemail was left will show the Play, Download, Delete options. 

Accessing from the Ooma Enterprise Mobile Client 

Step 1: Log into your Mobile Client with your credentials and account info.

Step 2: Tap on Calls from the menu bar on the bottom.

Step 3: Tap on the tab Voicemails under Calls.

Step 4: Tap on the voicemail entry you would like to listen to, download, or delete.

Step 5: Tap on the Play, Download, or Delete, buttons according to the action you'd like to take.