OE Biz Desktop App. Voicemails Feature

Modified on Thu, 14 Mar 2024 at 01:32 PM

Description: This Feature offers access to your voicemail box, allowing you to listen to the received messages and perform additional actions.


When you access the Voicemails feature of the OE Biz Desktop App, you will encounter an interface that resembles the following screenshot.


In the main space of the app, you will find the table of voicemails that is used to display all the voicemails you received. Each record in the table of voicemails is equipped with three quick action buttons, enabling you to execute certain actions without needing to click on the record, which would typically open the detailed record card. These action buttons are:

  • Play audio button: clicking this button will automatically open the detailed record card, and the audio recording of the selected voicemail will begin playing.
  • Delete button: pressing this button will delete the selected voicemail.
Upon pressing this button, there will be no additional prompts to confirm your action; the recording will be deleted immediately.
  • More button: clicking this button will prompt a small drop-down menu to appear, offering you the option to change the status of the selected voicemail to new/heard. 

If the voicemail is labeled as new, you will see the notification badge in the left-hand menu of the app.


When you click on the record in the table of voicemails, the detailed record card of the selected voicemail will open. It consists of several sections containing various buttons.


  • The primary information section: it contains the contact's name, their number, and three clickable elements.

  • X badge: by clicking on this badge, the detailed record card will be closed.
  • Call button: clicking this button will initiate a new call to the person from whose number you received the selected voicemail.
  • Message button: when you press this button, the Messages feature tab will be opened and the process of creating a new message will be initiated. 


For further details on this process, please refer to the corresponding article accessible through this link.

  • Information badge: by clicking it, a contact card of the selected user will appear in a pop-up window.


  • The voicemail section: this section includes the voicemail itself along with several primary functional elements.
  • Play button: upon clicking this button, the audio recording of the selected voicemail will begin playing. You can use the slider to navigate forward and backward through the recording while listening to it.

  • Download button: with this button, you can download the selected voicemail as an audio file of the *.mp3 format.

When you press this button, a file explorer will open, prompting you to select the location on your PC where you want to save the mp3 file.


  • Transcription: in this section, you will find an automatic transcription of the voicemail if the caller spoke during the message.
  • Additional action buttons: here, you will find three additional action buttons offering useful functions.

  • Download audio button: this button duplicates the function of the "Download" button described above.
  • Forward button: by using this button, you can resend the voicemail. Upon clicking it, a pop-up window will appear, prompting you to enter the number or email of the person, or voicemail box to which you want to resend the selected voicemail.

  • Delete button: pressing this button will delete the selected voicemail.


Upon pressing this button, there will be no additional prompts to confirm your action; the recording will be deleted immediately.


  • Call information section: within this section, you will find some meta information about the selected voicemail: its type, duration, and the date it was received.


The top horizontal panel of the Voicemails feature of the OE Biz Desktop App includes three functional elements: 

  • Search bar: you can use the search bar to locate a voicemail within the table of voicemails.
  • "Download all voicemails" button: clicking this button will prompt a drop-down list to appear, giving you the option to download all the voicemails as audio files or to download the CSV log file.

When you press this button, a file explorer will open, prompting you to select the location on your PC where you want to save the voicemails or CSV log file.


  • "Bulk delete" button: upon pressing this button, you will be prompted to confirm that all voicemails will be deleted. Additionally, you will be asked whether you want to download the voicemails before they are deleted.

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