OE Biz Desktop app. Interface Overview

Description: The purpose of this internal article is to provide a comprehensive overview of the Ooma Enterprise Biz Desktop app's Interface.

The Ooma Enterprise Biz Desktop App is a robust solution for businesses that offers a wide range of communication and collaboration features, which can effectively keep the workforce connected and enhance productivity.

The OE Biz Desktop App is a software tool created by Ooma, a provider of business communication solutions, with the aim of improving the efficiency and effectiveness of business communication through a unified platform for users.

The primary objective of the OE Biz Desktop App is to provide businesses with a comprehensive tool for communicating and collaborating across various channels, including voice, video, messaging, and presence. With this app, users can effectively handle their communication channels and collaborate with their colleagues in real-time, simplifying the process of staying connected and productive.

Some of the main features of the OE Biz Desktop App include:

• Unified Communications: the app provides a unified communication platform that integrates voice, video, messaging, and presence.
• Instant Messaging: the app allows users to send and receive instant messages, making it easier to communicate with colleagues in real-time.
• Voice and Video Calls: the app allows users to make and receive voice and video calls from their desktop.
• Faxes: the app allows users to send and receive faxes
• Call Management: the app allows users to manage their calls, including call forwarding, call transfer, and call recording.
• Voicemails: the app provides access to a virtual voicemail box where the user’s voice mails are stored.

First Launch of the App

Upon initial launch of the OE Biz Desktop App, you will need to log in to the system. For further information on login options, refer to the corresponding article accessible through this link.

Application Interface Overview

Once logged in, you will encounter an interface resembling the screenshot provided below. The OE Biz Desktop App consists of two main interface elements:

• The Main Space of the App: the Main Space is the core interactive element of the OE Biz Desktop App, where users engage with various features and perform actions. By default, the Contacts feature is usually accessible through the Main Space of the app.

The interface in the Main Space of the app may vary depending on the active feature.

• The Left-Hand panel: it grants access to multiple functions and features of the OE Biz Desktop app. 

All these elements can be categorized into three distinct sections:

• The User Settings section: the main purpose of this section is to provide users with access to the configurable parameters of their User Profiles.

All the essential information about this section can be found in this article: User Settings Section.

• The "Make a Call" section: this section includes action buttons that users can use to initiate calls, meetings, send faxes, or messages.

All the essential information about this section can be found in this article: Make a Call Section.

• Feature Tabs: the primary function of this section is to provide users with access to the Feature tabs of the OE Biz Desktop App.

All the essential information about the Features of the OE Biz Desktop App can be found in the corresponding articles:

• Contacts
• Calls
• Voicemails
• Messages
• Faxes
• Meetings
• Team Chat
• Conference
• Call Park
• MyDay