Description:  You have an issue or a question and you need to contact the Ooma Enterprise Success Team.


Resolution:


Hours of Support

Our support team is available 24/7 for service impacting issues. Our business hours are Monday - Friday, 9am-5pm Pacific time. All non-service impacting requests will be addressed within this time. 


We will soon be adding business hours support in the Eastern time zone to better serve all of our North American and International clients. Updates to come!

Portal

Visit us at support.oomaenterprise.com

  1. Click Login or if you're new to Ooma, click Sign Up.
    • If Signing up for the first time, you will get an activation link sent to your email.
  2. Once logged in, click the + New Support Ticket link.
  3. Select your request type and provide a detailed description of your issues/question.
  4. Select your priority and click Submit.
  5. This will then take you to the ticket where you can view it's status and see all updates. You will also receive all relevant updated via email.

Email

Email us at enterprisesupport@ooma.com

  • You can send us an email at the above address at any time.
  • All replies will be delivered back via email.

Phone

Call us at +1-866-688-6662 or +1-604-424-8647

  • Please selection option 1 from the menu to reach our support team.
  • If you know the extension of the person you're trying to reach, you may also dial it upon hearing the menu.

Desktop Client

Submit a ticket right through your Ooma Enterprise Desktop app.

  • You must be logged into your Ooma Enterprise App.  
    1. Click on the Settings options from the menu bar.
    2. Scroll to the bottom of your screen and click Contact Support.
    3. Make sure your name and email address are correct.
    4. Type in a detailed explanation of your issue or question and attach a file if necessary
    5. Click Submit. 


Mobile Client

Submit a ticket right through your Ooma Enterprise Mobile Client. 

  • You must be logged into your Ooma Enterprise App.  
    1. Click on the Settings options from the menu bar along the bottom.
    2. Select Contact Support.
    3. Make sure your name and email address are correct.
    4. Type in a detailed explanation of your issue or question and attach a file if necessary
    5. Click Submit.