Advanced Analytics - How to access call recordings

Modified on Thu, 21 Dec 2023 at 06:17 PM

Description: The purpose of this article is to provide a comprehensive guide on how to access Call Recording using the Ooma Enterprise portal.


The Call Recording feature for allows users to record their phone conversations, creating audio files of the calls for various purposes.


As a user within the Ooma Enterprise system, you are granted access to your designated call recording storage, which has been set up for you by Ooma's administrators. To use this feature, you can access a dedicated app within the Ooma Enterprise ecosystem. To begin, simply log in to the Ooma Enterprise Admin portal using this link.


Next, on the top horizontal menu of the portal, locate and select the "Apps" button.


This will redirect you to a page where you will find a list of available apps for the portal. Locate and choose the Call Recording App.


Upon clicking this button, you will be redirected to the "home" page of the Call Recording App, where you can find a virtual storage that is used for storing your call recordings. 

As evident, the storage is named identically to the Account Realm of your Ooma Enterprise account. You can locate this information on the Ooma Enterprise Admin Portal's Dashboard.

Click on the "Stored Recordings" tab to access a section where you will find the table of recorded calls. This table holds recordings for all users associated with your Ooma Enterprise account for whom the call recording feature is enabled. 


On this tab, you can use filters and the search bar to locate a specific call recording within the table. In case there are no recordings stored, the table will display a "No result" message.

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