The Devices Section. The Call Restrictions Tab.

Modified on Fri, 16 Jun 2023 at 01:37 PM

Description: The parameters in this section can be modified to determine whether outgoing calls of a certain type or region should be allowed or prevented for the device that is currently set up.

This section contains a list of different regions and generic call categories (such as Social Services, Unknown, etc.) for which you can reconfigure parameters that have already been set. Each call category parameter can take one of two values, which you must select from the dropdown list.

  • Deny: the specific type of call will be denied or blocked for this account.
  • Inherit: the parent accounts settings will be inherited by its child accounts.
The "Inherit" / "Deny" setting applies to each item individually. If you designate a category as "Deny" at the parent account and set it to "Inherit" at the child account level, it will be denied at both the parent and child accounts.

"Closed Group" refers to a collection of accounts that restricts users and devices to only call extensions that belong to the same group. 

For example, if there was a group named "Support Agents" and the "closed groups" option was enabled, members of this group would only be able to call other individuals within the "Support Agents" group or other groups they belong to.

If you want to assign the configured device to a closed group, mark the "Closed Group" checkbox.

Once you have changed some parameters, do not forget to click the "SAVE" button to apply the changes.

The Phone System App will display a green badge with an exclamation mark next to any field that has been modified.  

The Phone System App will notify you that leaving the page will result in the loss of any unsaved changes. 

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