The Devices Section. The Caller ID Tab.

Modified on Fri, 16 Jun 2023 at 01:37 PM

Description: The main purpose of this section is to reconfigure the Caller ID Names and Numbers for internal, outgoing, and emergency calls for the device that is currently set up.


Here you can reconfigure the Caller ID Names and Numbers for internal, outgoing, and emergency calls for the devices selected in the Table of Existing Devices located in the Devices Section of the Phone System App.


Caller ID is a service that displays the caller's phone number and name on the recipient's phone or device before the call is answered. It enables the recipient to identify the caller and decide whether or not to answer the call.


The parameters in this section are categorized into four groups:

  • Presence ID
    • Presence ID: this parameter refers to the extension number of the configured device that is transmitted by the system as a BLF update signal


BLF stands for Busy Lamp Field. It is a feature commonly used in phone systems that allows a user to see the real-time status of another user's extension. The status can include whether the extension is in use, ringing, or idle. The feature is usually indicated by a light or icon on the phone, hence the name "lamp". This feature is particularly useful in office settings where multiple users share the same phone system and need to know the availability of their colleagues before transferring a call.


  • Create Caller ID Name (If Absent): if this checkbox is selected, the system will use the username (extension set in the Basics Section) in place of the Caller ID Name fields below, but only if they are left empty.


  • In-House Calls
    • Caller ID Name: here you can change a personalized Caller ID Name that has been set for the configured device’s in-house calls.


  • Caller ID Number: here you can change a personalized Caller ID Number that has been set for the configured device’s in-house calls.


  • Outbound Calls
    • Caller ID Name: here you can change a personalized Caller ID Name that has been set for the configured device’s outbound calls.


  • Caller ID Number: here you can change a personalized Caller ID Number that has been set for the configured device’s outbound calls.


  • Emergency Calls
    • Caller ID Name: here you can change a personalized Caller ID Name that has been set for the configured device’s emergency calls.


  • Caller ID Number: here you can change a personalized Caller ID Number that has been set for the configured device’s emergency calls.


Once you have changed some parameters, do not forget to click the "SAVE" button to apply the changes.

The Phone System App will display a green badge with an exclamation mark next to any field that has been modified.  

The Phone System App will notify you that leaving the page will result in the loss of any unsaved changes. 



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