The Devices Tab. The Call Restrictions Section

Modified on Tue, 30 May 2023 at 11:11 AM

Description: The parameters in this section can be adjusted to determine whether outgoing calls of a certain type or region should be allowed or prevented for the devices linked to the newly created Seat.  

There are two main interface elements in this section

  • The Editing New Device Panel 
  • The list of parameters 

The Editing New Device Panel

This panel contains two action buttons:

  • Reboot Device: by clicking on this button, you can reboot the configured device remotely. Upon pressing it, a pop-up window will appear, prompting you to confirm your decision to reboot the device.

  • Delete Device: by clicking on this button, you can delete the device that is currently set up. Upon pressing it, a pop-up window will appear, prompting you to confirm your decision to delete the device.

The List of Parameters

This section contains a list of different regions and generic call categories (such as Social Services, Unknown, etc.) for which you can configure parameters. Each call category parameter can take one of two values, which you must select from the dropdown list. 

  • Deny: the specific type of call will be denied or blocked for this account. 
  • Inherit: the parent accounts settings will be inherited by its child accounts. 

The "Inherit" / "Deny" setting applies to each item individually. If you designate a category as "Deny" at the parent account and set it to "Inherit" at the child account level, it will be denied at both the parent and child accounts. 

A "Closed Group" refers to a collection of accounts that restricts users and devices to only call extensions that belong to the same group.  

For example, if there was a group named "Support Agents" and the "closed groups" option was enabled, members of this group would only be able to call other individuals within the "Support Agents" group or other groups they belong to. 

To assign the account to a closed group, mark the "Closed Group" checkbox.

Once you have inputted data into the fields, do not forget to click the "SAVE" button to apply the changes.  

The Phone System App will display an icon of an exclamation mark within a green circle next to any fields that have been modified.

The Phone System App will notify you that leaving the page will result in the loss of any unsaved changes.  

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