Time of Day Actions. Reset Time of Day

Modified on Thu, Jan 11 at 1:25 PM

Description: This is how the Reset Time of Day Action works and how it can be integrated into call flows 

The Reset Time of Day Action functions primarily as an independent call flow activated by dialing a specific extension number.

Resetting a specific Time of Day implies that upon calling the configured extension number, the chosen Time of Day will restart if it was active at the time of the call.

To implement this Reset Time of Day Action, assign it to a new call flow associated with the number intended for resetting a specific Time of Day. The Reset Time of Day Block is located within the Time of Day group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side.

By using the drag-and-drop technique, you can transfer the Reset Time of Day Block from the Catalog and integrate it into the Callflow diagram.

When you drop the Reset Time of Day Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured. 

One parameter needs to be configured in that section:

  • Reset Time of Day Rules: when you click on this field, a drop-down menu will appear, displaying all the pre-set Time of Days that you have configured under your account. 

Please note that the Reset Time of Day Block does not have knowledge of the Time of Day Actions that are currently in use in your call flows. It merely resets the one you choose while configuring this Block.

All Time of Days you have created are also available in the Time of Day Section of the Phone System App.

A properly configured Reset Time of Day Block integrated into a call flow will be displayed as follows.

Within the Block, there is no indication of all the selected Time of Day.

As an example, consider a company with standard lunch hours set from 1 pm to 2 pm, used in all call flows' Time of Day blocks. The CEO wishes to join a group lunch at 2 pm, and rather than modifying existing call flows, the office manager dials an extension number to reset the "Lunch time" Time of Day, initiating it anew.

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options. 

  • Save Changes: by clicking this button, you will easily save all of the changes you have made. 
  • Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy"

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

  • Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow
  • Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.

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