Callflows. Time of Day Actions. Disable Time of Day

Modified on Wed, Jul 5, 2023 at 1:10 PM

Description: This is how the Disable Time of Day Action works and how it can be integrated into call flows.

In order to demonstrate the functionality of the Disable Time of Day Action, we will utilize the call flow presented in the previous article. You can implement the Disable Time of Day Action to the configured call flow. The Disable Time of Day Block is located within the Time of Day group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side. 

By using the drag-and-drop technique, you can transfer the Disable Time of Day Block from the Catalog and integrate them into several places of the Callflow diagram. To demonstrate how the Disable Time of Day Block works, we will integrate it above one of the Seats in order to disable its Time of Day parameter. 

When you drop the Disable Time of Day Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured.  

One parameter needs to be configured in that section: 

  • Disable Time of Day Rules: when you click on this field, a drop-down menu will appear, displaying all the pre-set Time of Days that you have configured under your account.  

Please note that the Disable Time of Day Block does not have knowledge of the Time of Day Actions that are currently in use in your call flow. It merely disables the one you choose while configuring this Block. 

All Time of Days you have created are also available in the Time of Day Section of the Phone System App. 

A properly configured Disable Time of Day Block integrated into a call flow will be displayed as follows. 

As you can see, the Disable Time of Day Block has deactivated the time of day verification that was supposed to occur on the second Seat Block. Therefore, both blocks will receive calls, but the second Seat Block will now receive calls at any time, whereas the first Seat Block will only receive calls during the pre-set Time of Day assigned to it. 

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options. 

  • Save Changes: by clicking this button, you will easily save all of the changes you have made. 
  • Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy"

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

  • Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow
  • Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.

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