Callflows. Time of Day Actions. Time of Day

Description: This is how the Time of Day Action works and how it can be integrated into call flows. 

After creating a new call flow and completing the Main Callflow Block with essential information, you can implement the Time of Day Action to the configured call flow. The Time of Day Block is located within the Time of Day group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side. 

By using the drag-and-drop technique, you can transfer the Time of Day Block from the Catalog and integrate them into several places of the Callflow diagram. To demonstrate how the Time of Day Block functions, we will use two samples based on the time of day.  

When you drop the Time of Day Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured.  

Additionally, you can use the time zone map instead of scrolling through the drop-down list to find your desired time zone. 

Upon reaching this Action Block, the Timezone parameter is activated and can be used as a conditional in the subsequent stages of the call flow. 

To demonstrate its functionality, we will include two Seats that operate on different schedules. By using the drag-and-drop technique, you can transfer the Seat Block from the Catalog and integrate them into the Callflow diagram below the Time of Day Block. The Seat Block is located within the Basic group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side. If you seek further information regarding the Seat Action Block, please refer to this article. 

When you drop the Seat Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured.  

These Seats can be found and managed in the respective section of the Phone System App. 

• Ring Duration: in this field, you have the option to specify the duration of the ring (in seconds). 
• Allow this user to call themselves: by selecting this option, you allow the Seat to call themselves. 

Once you have completed filling out all the fields and clicked on the "Save Changes" button, a new pop-up menu will show up that pertains to the Time of Day Block. This pop-up will prompt you to specify the Time of Day parameter for the Seat that you have been configuring. 

These pre-set Time of Day options are utilized as operating time schedules for different components of a call flow when the Time of Day Block is used. 

You can locate and manage these pre-set Time of Day options in the relevant section of the Phone System App. 

You can add more Seats and assign different Time of Day parameters to them. A properly configured Time of Day Block integrated into a call flow will be displayed as follows. 

As you can see, each Seat Block positioned beneath the Time of Day Block indicates the Time of Day parameter (schedules) that has been pre-assigned to it. 

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options. 

• Save Changes: by clicking this button, you will easily save all of the changes you have made. 
• Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy". 

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

• Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow. 
• Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.