Callflows. Time of Day Actions. Enable Time of Day

Modified on Wed, 05 Jul 2023 at 01:10 PM

Description: This is how the Enable Time of Day Action works and how it can be integrated into call flows.

This Action Block is one of the so-known command blocks. 

As the caller progresses through the call flow and reaches the Enable Time of Day Block, it will activate a specific time of day if its "Enabled" parameter was set to "Forced On"

After creating a new call flow and completing the Main Callflow Block with essential information, you can implement the Enable Time of Day Action to the configured call flow. The Enable Time of Day Block is located within the Time of Day group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side.

By using the drag-and-drop technique, you can transfer the Enable Time of Day Block from the Catalog and integrate them into the Callflow diagram.

When you drop the Enable Time of Day Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured. 

One parameter needs to be configured in that section:

  • Enable Time of Day Rules: when you click on this field, a drop-down menu will appear, displaying all the pre-set Time of Days that you have configured under your account. 

All Time of Days you have created are also available in the Time of Day Section of the Phone System App.

A properly configured Enable Time of Day Block integrated into a call flow will be displayed as follows.

Within the Block, there is no indication of all the selected Time of Day.

For example, there is a regular meeting in a company that occurs on different days and times each week. In this case, you could set a Time of Day condition for the duration of the meeting. When it's time to start the meeting, you can make a call to a certain call flow with the implemented Enable Time of Day Block, and if the "Enabled" parameter of the corresponding Time of Day was set to "Forced On", this Time of Day will be activated, and all calls will be routed accordingly based on the configured condition. 

The "Forced Off" parameter is used similarly for disabling an ongoing Time of Day. The Disable Time of Day Action Block is used for this objective. To obtain additional details regarding the Disable Time of Day Action Block, please refer to this article.

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options. 

  • Save Changes: by clicking this button, you will easily save all of the changes you have made. 
  • Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy"

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

  • Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow
  • Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.

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