The Advance Provisioner App serves as the primary digital workspace for configuring advanced settings on provisioned devices. For every device from any manufacturer, there is a roster of configuration tabs, each containing different parameters. Once you have added a new device, you will have the opportunity to customize a distinct set of configuration tabs tailored to that specific device.
Below, you will discover a pivot table outlining all provisionable devices along with the corresponding configuration tabs you should set to finalize the provisioning process for the newly added device.
In addition to the list of available configuration tabs in the pivot table, there is also a column that indicates the number of lines accessible for each device.
Within modern VoIP (or digital telephone systems, a "line" is a virtual entity created through software. These virtual lines serve as distinct channels, enabling you to initiate or receive calls autonomously, even if you possess only a single physical connection, such as an internet link. They serve as a method for effectively handling numerous simultaneous calls or communication sessions using a single device.
Within the Advance Provisioner App's interface, these lines are represented as a series of circular buttons, each displaying the line number.
By selecting these buttons, you can seamlessly switch between the parameters within the currently active configuration tab, allowing you to configure them individually for each selected line.
Once a device has been configured, it generates a unique and secure "config file" that contains all the details of how you have established the parameters within the configuration tabs. This file is accessed by the Ooma Enterprise system during call events involving the device and plays a crucial role in ensuring the proper functioning of both the devices and the Ooma Enterprise system. Any corruption of this file can lead to significant issues.
In the event of any issues, you have the option to download the config file of the newly provisioned device by clicking on the gear badge located beside the device image within the list of provisioned devices. From the resulting drop-down menu, select the "View Config Files" option.
This will open a screen displaying the config file or files associated with that specific device.
This file or files can be downloaded and shared with your administrator or support team to troubleshoot problems or resolve configuration conflicts.
Most brands only have a single config file, but some brands, like Yealink and Polycom, have multiple config files.
It's important to note that the Advance Provisioner App may not support every feature of some devices. Nevertheless, some vendors offer support for multiple config files. These custom config files can be employed to set features that are not covered by the Advance Provisioner App or to activate settings that the Advance Provisioner App does not expose.
If you want to use any of these features, we kindly request that you initially test the device without applying any custom config file settings before reaching out to our support team. This practice will greatly simplify the troubleshooting process in case of issues.
At the present moment, only Yealink (using firmware v81+) and Polycom provide support for custom config files. To learn more about using and troubleshooting custom config files, read the article available via this link.
Here, you can find a list of articles on the configuration tabs given in the pivot table above:
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