Callflows. Basic Actions. Device

Description: This is how the Device Action works and how it can be integrated into call flows.

After creating a new call flow and completing the Main Callflow Block with essential information, you can implement a Device to the configured call flow. The Device Block is located within the Basic group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side. 

By using the drag-and-drop technique, you can transfer the Device Block from the Catalog and integrate them into several places of the Callflow diagram. When you drop the Device Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured. 

Four parameters need to be configured in that section: 

• Device: when you click on this field, a drop-down menu will be displayed, containing all the devices that have been created under your account (as described in this article).  

• Ring Duration: this parameter is the amount of time, measured in seconds, that a device will ring before a call is sent to voicemail or forwarded to another destination depending on its call flow.  
• Allow this device to call themselves: this parameter allows a device to call its own extension. This means that if the device's extension is dialed, it will ring on that device, and the user can answer the call.  

Enabling this parameter can be useful in certain situations, such as when a user needs to test their own device or get access to their own voicemail box.

• Advanced: if you choose to select this checkbox, a field will be displayed where you can input a Route Variable. 

Route Variable is a parameter is used in call routing for directing a call to a specific destination, such as a voicemail box, by using the information transmitted with the call. 

If a company has several voicemail boxes for different departments or employees, the Route Variable parameter can be utilized to direct a caller to the appropriate voicemail box based on their selection or the phone number they dialed. This parameter can pass on call information to the voicemail system, which then routes the call to the correct voicemail box.

All Devices you have created are also available in the Devices Section of the Phone System App. 

A properly configured Device integrated into a call flow will be displayed as follows. Within the Block, you will be able to see the Name of the Device. 

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options.

• Save Changes: by clicking this button, you will easily save all of the changes you have made. 
• Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy". 

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

• Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow. 
• Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.