Callflows. Basic Actions. Callflow

Modified on Wed, 05 Jul 2023 at 01:02 PM

Description: This is how the Callflow Action works and how it can be integrated into call flows.

After creating a new call flow, completing the Main Callflow Block with essential information, and assigning a Seat to the configured call flow, you can implement a Callflow Action Block to the configured call flow. The Callflow Block is located within the Basic group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side.

By using the drag-and-drop technique, you can transfer the Callflow Block from the Catalog and integrate them into several places of the Callflow diagram

When you drop the Callflow Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured.

One parameter needs to be configured in that section: 

  • Callflow: when you click on this field, a drop-down menu will be displayed, containing a list of all the Callflows that have been created under your account. 

These Callflows can be found and managed in the respective section of the Phone System App

A properly configured Callflow Block integrated into a call flow will be displayed as follows. Within the Block, you will be able to see the Extension Number of the Callflow. This number corresponds to the primary number that you entered in the Main Callflow block when creating this call flow (as explained in this article).

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options. 

  • Save Changes: by clicking this button, you will easily save all of the changes you have made. 
  • Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy"

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

  • Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow
  • Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.

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