Callflows. Basic Actions. Seat

Description: This is how the Seat Action works and how it can be integrated into call flows. 

After creating a new call flow and completing the Main Callflow Block with essential information such as name, phone numbers, and extension numbers (as explained in this article), you can proceed to assign a Seat to the call flow. The Seat Block is located within the Basic group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side.

By using the drag-and-drop technique, you can transfer the Seat Block from the Catalog and integrate them into the Callflow diagram. 

When you drop the Seat Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured.

Three parameters need to be configured in that section: 

• Which Seat: when you click on this field, a drop-down menu will be displayed, containing a list of all the Seats that have been created under your account. 
  
• Ring Duration: in this field, you have the option to specify the duration of the ring (in seconds). 
• Allow this user to call themselves: by selecting this option, you allow the Seat to call themselves. 

This functionality provides opportunities for internal testing or troubleshooting, as well as facilitating call forwarding or call transfer scenarios where a Seat may need to redirect a call to their own phone number for further handling. Moreover, some businesses may have specific use cases where a Seat needs to initiate a call to their own phone number for internal communication or other operational requirements. 

• Advanced: if you choose to select this checkbox, a field will be displayed where you can input a Route Variable.

Route Variable is a parameter is used in call routing for directing a call to a specific destination, such as a voicemail box, by using the information transmitted with the call.
If a company has several voicemail boxes for different departments or employees, the Route Variable parameter can be utilized to direct a caller to the appropriate voicemail box based on their selection or the phone number they dialed. This parameter can pass on call information to the voicemail system, which then routes the call to the correct voicemail box.

All Seats can be found and managed in the respective section of the Phone System App. 

A properly configured Seat integrated into a call flow will be displayed as follows.

Within the Block, you will be able to view the First and Last Names of the individual associated with the Seat, which was linked during the Seat's creation process described in this article. 

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options. 

• Save Changes: by clicking this button, you will easily save all of the changes you have made. 
• Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy". 

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

• Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow. 

• Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.