The Seat Tab. The Call Restrictions Section

Modified on Tue, 30 May 2023 at 11:07 AM

Description: By configuring the parameters in this section, you can choose to block or accept outgoing calls of a specific type.  

This section contains a list of different regions and generic call categories (such as Social Services, Unknown, etc.) for which you can configure parameters.  

Each call category parameter can take one of two values, which you must select from the dropdown list.

  • Deny: the specific type of call will be denied or blocked for this account. 
  • Inherit: the parent accounts settings will be inherited by its child accounts. 
The "Inherit" / "Deny" setting applies to each item individually. If you designate a category as "Deny" at the parent account and set it to "Inherit" at the child account level, it will be denied at both the parent and child accounts. 

A "Closed Group" refers to a collection of accounts that restricts users and devices to only call extensions that belong to the same group.  

For example, if there was a group named "Support Agents" and the "closed groups" option was enabled, members of this group would only be able to call other individuals within the "Support Agents" group or other groups they belong to. 

To assign the account to a closed group, mark the "Closed Group" checkbox. 
Once you have inputted data into the fields, do not forget to click the "SAVE" button to apply the changes.  

The Phone System App will display an icon of an exclamation mark within a green circle next to any fields that have been modified.

The Phone System App will notify you that leaving the page will result in the loss of any unsaved changes.  

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