Callflows. Call Settings Actions. Page Group

Modified on Wed, 05 Jul 2023 at 01:23 PM

Description: This is how the Page Group Action works and how it can be integrated into call flows

After creating a new call flow and completing the Main Callflow Block with essential information, you can implement a Page Group to the configured call flow. The Page Group Block is located within the Call Settings group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side.

Similar to a Ring Group, but instead of making individual calls to all members of the group, this feature will page them, causing the inbound audio to play through the phone's loudspeaker for all members at the same time.  

By using the drag-and-drop technique, you can transfer the Page Group Block from the Catalog and integrate them into several places of the Callflow diagram.

When you drop the Page Group Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured.  

In practical terms, the fields in this window can be divided into two sections: the Primary Parameters of the Page Group, and the Table of Members of the Page Group.

Primary Parameters    

Two parameters need to be configured in that section: 

  • Name this Page Group: here you can set a name for the configured Page Group.

  • Audio: if you click on this field, a drop-down menu will be displayed containing two Page Group Audio modes.

  • One-way: in this mode, a caller can only broadcast a message to the members of the Page Group, and the members can only listen to the message. 
  • Two-way: this mode allows for a two-way conversation between the caller and the members of the Page Group.  

Table of Members     

There are three tabs in the table, and each tab follows the same format. The left-hand side displays a list of Seats, Devices, or Groups that have been created under the user's account, while the right-hand side remains blank, indicating the current members of the configured Page Group. By clicking on the plus icon located next to each Seat, Device, or Group, that entry will shift to the right side of the table. To move a member of the Page Group back to the list of vacant members on the left side, you can click on the minus icon

All three categories of members can be included in the Page Group

A properly configured Page Group integrated into a call flow will be displayed as follows.

Within the Block, you will be able to see the Name of the Page Group.

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options. 

  • Save Changes: by clicking this button, you will easily save all of the changes you have made. 
  • Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy"

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

  • Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow
  • Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.

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