The Voicemail Tab. The Recipients Section

Modified on Tue, 30 May 2023 at 11:13 AM

Description: Here you can configure the recipient parameters of the voicemail boxes associated with the newly created Seat.  

There are two main interface elements in this section

  • The Delete Voicemail Box Panel  
  • The list of parameters 

The Delete Voicemail Box Panel

This panel contains an action button:

  • Delete Voicemail Box: by clicking on this button, you can delete the configured voicemail box

Upon pressing it, a pop-up window will appear, prompting you to confirm your decision to delete the voicemail box. 

The List of Parameters

There are 7 parameters in this section: 

  • Attach messages to email: it is an option that allows voicemail messages to be sent as email attachments to a designated email address.  

  • Transcribe Messages: by enabling this feature, you allow incoming voicemail messages to be automatically transcribed into text format.

  • Prepend message on forward: when this option is enabled, the caller can add a custom message to the beginning of a forwarded voicemail. that will be played before the original voicemail message when it is forwarded to another recipient.

  • After Forwarding: when you click on this field, a dropdown menu will appear containing two options for actions to perform after forwarding a voicemail message.

  • The "prompt the user for an action" option refers to a feature that allows the recipient of a voicemail message to choose what action to take after listening to the message. Depending on the configuration of the voicemail system, the user may be prompted with a list of options. 
  • The "save the message" option refers to the process of storing a recorded voicemail message
  • Play Envelope: when you click on this field, a dropdown menu will appear containing three options for actions.

  • Before the message: the date and time of the message will be provided before the message. 
  • After the message: the date and time of the message will be provided after the message. 
  • Skip: the date and time of the message will not be provided. 
  • Email Recipients: this field is intended for storing a list of email addresses where notifications should be sent. It is important to note that each email address must be separated by a comma.

  • Share Voicemail box: enabling this feature allows you to grant access to this voicemail box to other individuals who are associated with the Seats created under your account.

Toggling the switch causes a plus button labeled "manage seats for voicemail box" to appear.

When you click on this button, a pop-up window will appear containing two tabs labeled "Seats" and "Groups", which offer options for sharing the voicemail box. On the left-hand side of the window, there is a list of Seats that have been created under your account. On the right-hand side of the window, there is a Table of Selected Seats.

By clicking on the plus icon next to each Seat, you can add them to the Table of Selected Seats.  

Once you have selected the desired Seats, clicking the "Save Changes" button will configure the voicemail box to be shared with those selected Seats. To stop sharing the voicemail box, you can click the minus icon next to the Seat name in the Selected Seats table.

Once you have inputted data into the fields, do not forget to click the "SAVE" button to apply the changes.  

The Phone System App will display an icon of an exclamation mark within a green circle next to any fields that have been modified.

The Phone System App will notify you that leaving the page will result in the loss of any unsaved changes.  

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