The Voicemail Tab. The Advanced Options Section

Modified on Tue, May 30, 2023 at 11:12 AM

Description: Here you have the option to configure the basic parameters of the voicemail boxes associated with the newly created Seat.  

There are two main interface elements in this section

  • The Delete Voicemail Box Panel  
  • The list of parameters 

The Delete Voicemail Box Panel

This panel contains an action button:

  • Delete Voicemail Box: by clicking on this button, you can delete the configured voicemail box

Upon pressing it, a pop-up window will appear, prompting you to confirm your decision to delete the voicemail box. 

The List of Parameters

There are 12 parameters in this section: 

  • Media Extension: by clicking on this field, a list of various audio file formats will appear in a drop-down menu, from which you can choose the desired one for recording voicemails. 

  • Already Setup: this parameter indicates whether a voicemail box has been configured and set up by the user. Enabling this parameter confirms that all the required settings and preferences have been properly configured and that the voicemail box is now available for use. 
  • Skip Greeting: by enabling this option, you allow the caller to bypass the pre-recorded greeting message and go directly to leaving a voicemail message.
  • Auto-login enabled: when this feature is enabled, the configured voicemail box allows the user to automatically log in without requiring them to enter their credentials, such as their username and password, every time they access it.
  • Announce only-mode: when this mode is activated, the system functions in a way that only the greeting is played to the caller upon calling, and they are then disconnected without the option to leave a message.
  • Skip instructions: this feature allows the caller to bypass or skip the recorded instructions or prompts that typically play before the voicemail message recording begins.
  • Configurable via menu: enabling this option grants the user the ability to modify their voicemail settings through the phone menu.
  • Delete after notification: by enabling this setting, you allow the voicemail system to automatically delete a message from the server after it has been successfully delivered and a notification has been sent to the intended recipient.  
The purpose of this feature is to assist in the management of voicemail storage by automatically removing messages that have been received and acknowledged by the user in order to prevent the voicemail box from reaching its storage limit.

It should be noted that activating this feature will result in the permanent removal of messages, rendering them inaccessible for playback or retrieval. 
  • Sort voicemail box by oldest message first: this parameter arranges the messages in the voicemail box based on the time they were received, with the oldest message appearing at the top of the list and the newest message at the bottom. 
  • Require PIN: it is a security feature that requires the user to enter a PIN number before they can access their voicemail messages.

The Voicemail Box PIN number can be set in the Basics Section of the Voicemail Tab. 

  • Operator Number: this field is where you can input the phone number to which the caller will be directed if they press the operator button when leaving a voicemail.
  • MWI Notification Number: here you can enter a phone number that is designated to receive notification messages when there are new voicemail messages waiting to be retrieved from the voicemail box.

The acronym MWI refers to "Message Waiting Indicator," which is a functionality that notifies users of new voicemails. Whenever a new voicemail message is left in a voicemail box, a notification message is sent to the MWI Notification Number, informing the user that there is a new message waiting to be heard. 

Once you have inputted data into the fields, do not forget to click the "SAVE" button to apply the changes.  

The Phone System App will display an icon of an exclamation mark within a green circle next to any fields that have been modified.

The Phone System App will notify you that leaving the page will result in the loss of any unsaved changes.  

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