Two Factor Authentication (OE)

Description: This article is designed to guide you through the process of setting up 2FA in the Ooma Enterprise Desktop app.

2FA, or Two-Factor Authentication, is a security measure that enhances account protection by requiring two distinct forms of verification before granting access. The process typically involves:
 - Something you know: such as a password.
 - Something only you can get: like a one-time verification code sent to your email.
This added layer of security helps protect accounts even if your password is compromised.

Please note that 2FA is only available for OE accounts with the Messages feature enabled at the account level. 

When a user or admin logs into the OE Desktop app, they will first see the standard login form.

After entering their credentials, they will be redirected to another form notifying them of an additional identity verification step. 

They will then be prompted to enter a verification code that the system has sent to their email. The email containing the verification code will appear as follows:

After entering the verification code and clicking the "Verify" button, user or admin will have access to the app as usual.

There are five attempts to enter the 2FA code correctly before the account is locked. 

If the email doesn’t arrive within a few minutes, use these troubleshooting steps:
  1. Check the spam folder in case the email was marked as spam.
  2. Whitelist the sender's address: [email protected].
  3. Use the resend button to receive a new 2FA email after a brief cooldown period.