Advanced Provisioner - Configuration Tabs - Preferences

Modified on Mon, 25 Sep 2023 at 07:17 PM

Description: The purpose of this article is to provide a detailed overview of the Preferences configuration tab, which is accessible for all devices eligible for provisioning within the Advance Provisioner App.

The Advance Provisioner App serves as the primary digital workspace for configuring advanced settings on provisioned devices. For every device from any manufacturer, there is a roster of configuration tabs, each containing different parameters. Once you have added a new device, you will have the opportunity to customize a distinct set of configuration tabs tailored to that specific device.

In all the tabs, parameters can be classified into two types:

those that require manual input of values.
those that provide a dropdown list of options.

Next to some parameters, you can find clues about the values these specific fields will inherit either from the global default values or from the account settings level if you don't make any changes to the field.

The inherited values may differ based on the server and account settings, but the core concept remains consistent.

Within this article, we will examine the Preferences configuration tab and its parameters available for customization.

Preferences Configuration Tab

The parameters available within each Configuration tab may vary depending on the brand and specific device. This article covers all the potential parameters you might encounter within the tab this article is focused on.

When adding a new device or configuring an existing one, the Lines configuration tab will be the initial default view.

To navigate to the Preferences configuration tab, click on its name in the configuration tab roster.

The parameters listed on this tab can be categorized into 16 distinct sections:

Caller ID: within this section, you can set the call information display method when the configured device receives an incoming call, initiates an ongoing call, or participates in a call.

There is only one parameter that needs to be configured here:

Format: this parameter defines what information will be provided as the Caller ID. It can take one of six values.

Inherit: by choosing this option, you allow this parameter to inherit the Caller ID from the Defaults.
Name + Number: by choosing this option, you will set Name and Number (in this particular order) as the Caller ID irrespective of the parameters configured in the Defaults.
Number + Name: by choosing this option, you will set Number and Name (in this particular order) as the Caller ID irrespective of the parameters configured in the Defaults.
Name: by choosing this option, you will set Name as the Caller ID irrespective of the parameters configured in the Defaults.
Number: by choosing this option, you will set Number as the Caller ID irrespective of the parameters configured in the Defaults.
Full Contact: by choosing this option, you will provide full contact information as the Caller ID irrespective of the parameters configured in the Defaults.

Voicemail Alert: within this section, you can set the device to play a warning tone when it receives a new voicemail.

There is only one parameter that needs to be configured here:

Play Tone: this parameter defines whether the configured device will play a warning tone upon receiving voicemails or not.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you forbid the configured device to play a warning tone upon receiving voicemails.
Yes: by choosing this option, you allow the configured device to play a warning tone upon receiving voicemails.

Hold Alert: within this section, you can set the device to play a warning tone when there is a call on hold.

There are two parameters that need to be configured here:

Play Tone: this parameter defines whether the configured device will play a warning tone when there is a call on hold. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you forbid the configured device to play a warning tone when there is a call on hold, regardless of the parameters set in the Defaults.
Yes: by choosing this option, you allow the configured device to play a warning tone when there is a call on hold, regardless of the parameters set in the Defaults.

Delay: this parameter defines the time interval (in seconds) for which the device will play a warning tone to inform that a call is on hold. If you leave this field blank, this parameter will inherit the value set in the Defaults.

Intercom: within this section, you can set up the operational behavior of the configured device in relation to intercom calls.

An intercom call is a form of voice communication involving two or more individuals through an intercom system. Intercom systems are commonly used for communication within a confined area, such as a building, residence, facility, or office. They enable direct and instantaneous voice communication, eliminating the need for dialing phone numbers. When initiating an intercom call, the recipient's phone automatically answers the call in a muted state (known as whisper mode). Ordinarily, your message is then broadcast through the recipient's active speakerphone, headset, or handset, if any of these devices are in use.

There are six parameters that need to be configured here:

Allow: here you can enable or disable the automatic answering of incoming intercom calls.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you forbid the configured device to answer incoming intercom calls automatically, regardless of the parameters set in the Defaults.
Yes: by choosing this option, you allow the configured device to answer incoming intercom calls automatically, regardless of the parameters set in the Defaults.

Play Tone: this parameter defines whether the configured device will play a warning tone when automatically answering an incoming intercom call. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you forbid the configured device to play a warning tone when automatically answering an incoming intercom call, regardless of the parameters set in the Defaults.
Yes: by choosing this option, you allow the configured device to play a warning tone when automatically answering an incoming intercom call, regardless of the parameters set in the Defaults.

Answer Muted: this parameter defines if the microphone on the configured device will be deactivated when automatically answering an incoming intercom call. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you forbid the configured device to mute its microphone when automatically answering an incoming intercom call, regardless of the parameters set in the Defaults.
Yes: by choosing this option, you allow the configured device to mute its microphone when automatically answering an incoming intercom call, regardless of the parameters set in the Defaults.

Barge: this parameter defines whether the configured device will automatically answer an incoming intercom call when there is already an ongoing call. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you forbid the configured device to answer an incoming intercom call automatically when there is already an ongoing call, regardless of the parameters set in the Defaults.
Yes: by choosing this option, you allow the configured device to answer an incoming intercom call automatically when there is already an ongoing call, regardless of the parameters set in the Defaults.

Mode: here, you can manage how the configured device should handle intercom calls. It can take one of seven simple values.

By selecting the "Inherit" option, the device will act in accordance with the parameter set in the Defaults.

Auto Answer by Call-Info: here, you can enable or disable the automatical answering of incoming intercom calls.

By selecting the "Inherit" option, you will enable the automatical answering of intercom calls.

Call Waiting: within this section, you can set up the call waiting feature for the configured device.

There are two parameters that need to be configured here:

Allow: here you can enable or disable the call waiting feature for the configured device. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you disable the call waiting feature for the configured device, regardless of the parameters set in the Defaults.
Yes: by choosing this option, you enable the call waiting feature for the configured device, regardless of the parameters set in the Defaults.

Play Tone: this parameter defines whether the configured device will play a call waiting tone when the device receives an incoming call during a call. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you forbid the configured device to play a call waiting tone, regardless of the parameters set in the Defaults.
Yes: by choosing this option, you allow the configured device to play a call waiting tone, regardless of the parameters set in the Defaults.

Distinctive Ringtone: within this section, you can set up a specific ringtone for internal and external calls.

There are two parameters that need to be configured here:

Internal Ringtone: when you click on this field, a dropdown menu containing pre-defined ringtones will be displayed. You can select one of these ringtones to be assigned as the ringtone for internal calls.

By selecting the "Inherit" option, you will designate the ringtone set in the Defaults as the ringtone for internal calls.

External Ringtone: when you click on this field, a dropdown menu containing pre-defined ringtones will be displayed. You can select one of these ringtones to be assigned as the ringtone for external calls.

By selecting the "Inherit" option, you will designate the ringtone set in the Defaults as the ringtone for external calls.

Voice Send Gain: within this section, you can configure the level of Gain for the configured device’s speaker, handset, and headset.

Gain represents the amplification level of an audio signal and is typically measured in decibels (dB). In the following parameters, an abstract scale ranging from -50 to +50 is employed.

There are three parameters that need to be configured here:

Speaker: in this field, you have the option to adjust the Gain level for the speaker on the configured device.
Handset: in this field, you have the option to adjust the Gain level for the handset of the configured device.
Headset: in this field, you have the option to adjust the Gain level for the headset of the configured device.

Directed Call Pickup: within this section, you are able to configure the directed call pickup feature in relation to callflow/feature code setup.

There is only one parameter that needs to be configured here

Type: by using this field, you are able to manage callflow/feature code setup. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
Legacy: by choosing this option, the directed call pickup will not be available in cases where no callflow/feature code setup has been initiated, irrespective of the settings configured in the Defaults.
Native: by choosing this option, the directed call pickup feature will work automatically, irrespective of the settings configured in the Defaults.

Default Transfer: within this section, you are able to manage the way how the call could be transferred.

There is only one parameter that needs to be configured here

Type: by using this field, you are able to manage callflow/feature code setup. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
Blind: by choosing this option, all calls will be transferred to someone without speaking to them first.
Attended: by choosing this option, the transfer process will involve speaking to the intended recipient before completing the transfer.

International Dialing: within this section, you can allow or forbid the configured device to make/receive international calls.

There is only one parameter that needs to be configured here

Enabled: by using this field, you can enable or disable the international dialing feature.

By selecting the "Inherit" option, the device will act in accordance with the parameter set in the Defaults.

Audio: within this section, you can set custom volume settings for Handsfree/Headset features of the configured device.

There are four parameters that need to be configured here:

Persist Handsfree Setting: here, you can set custom volume settings for the Handsfree feature of the configured device.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: when enabled, the volume level will remain that of the previous call, regardless of the parameters set in the Defaults.
Yes: if disabled, the speakerphone volume will automatically reset to a nominal level after each call, regardless of the parameters set in the Defaults.

Persist Handset Setting: here, you can set custom volume settings for the Handset feature of the configured device.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: when enabled, the volume level will remain that of the previous call, regardless of the parameters set in the Defaults.
Yes: if disabled, the speakerphone volume will automatically reset to a nominal level after each call, regardless of the parameters set in the Defaults.

Persist Headset Setting: here, you can set custom volume settings for the Headset feature of the configured device.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: when enabled, the volume level will remain that of the previous call, regardless of the parameters set in the Defaults.
Yes: if disabled, the speakerphone volume will automatically reset to a nominal level after each call, regardless of the parameters set in the Defaults.

Hearing Aid Compatibility: here, you can set custom Rx (receive) volume equalization for hearing aid compatibility. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
Enabled: by selecting this option, you enable audio Rx equalization for hearing aid compatibility, regardless of the parameters set in the Defaults.
Disabled: by selecting this option, the audio Rx equalization will be normal, regardless of the parameters set in the Defaults.

Headset: within this section, you are able to configure additional headset parameters.

There are two parameters that need to be configured here:

Memory Mode: here, you can enable or disable the Memory Mode. This parameter can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
Enabled: by selecting this option, you enable the Memory Mode, regardless of the parameters set in the Defaults. Once it is enabled, any new incoming calls will automatically route audio through the headset as the default audio output, and the headset key on the phone will become lit. After the call concludes, the phone's headset key will remain lit, and all future calls will continue to route audio through the headset.
Disabled: by selecting this option, you will disable the Memory Mode, regardless of the parameters set in the Defaults.

EHS-compatible Mode: here, you have the option to choose the headset brand you use for work. Opting for this selection will configure the system to accommodate the particular EHS cable or adapter associated with the chosen brand.

By selecting the "Inherit" option, the device will act in accordance with the parameter set in the Defaults.

Display: within this section, you can configure what information will be shown on the display of the configured device when receiving calls or messages.

There are two parameters that need to be configured here:

Use Directory Names: this parameter allows you to use the local contact directory to identify inbound and outbound calls. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, the configured device will use names provided through the network signalling to identify inbound and outbound calls and show it on the device’s screen.
Yes: by choosing this option, you allow the configured device to use the local contact directory to identify inbound and outbound calls and show it on the device’s screen.

Show Message Summary: this parameter allows the Message Center quick access to your voicemail. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you allow the voicemail to be immediately dialed after the message key is pressed
Yes: by choosing this option, the Message Center summary will be displayed on the screen for you to dial into your voicemail.

This feature is not available on SoundPoint IP 320 and 330 phones.

Auto Answer: within this section, you can enable or disable the automatical answering of incoming calls after one ring.

There is only one parameter that needs to be configured here:

Allow: here, you can enable or disable the feature.

By selecting the "Inherit" option, the device will act in accordance with the parameter set in the Defaults.

Jitter Buffer: within this section, you can manage a jitter buffer the configured device will use.

A jitter buffer is a shared data area where audio data is temporarily collected and stored during a VoIP call before being sent to the recipient. It helps to improve the quality of voice calls by reducing jitter, which can cause audio delays and sound distortion.

There are two main types of jitter buffers: static and dynamic. As their names suggest, a static jitter buffer is a fixed-size buffer, while a dynamic one adapts to the current network conditions.

There are two parameters that need to be configured here:

Type: here, you can select the type of jitter buffer to be used. It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
Fixed: by choosing this option, you will allow the jitter buffer to be a fixed-size buffer.
Adaptive: by choosing this option, you will allow the jitter buffer to be a dynamic one that will adapt to any network conditions.

Length: within this field, you are able to set the length of the configured jitter buffer.

By selecting the "Inherit" option, the jitter buffer will be sized in accordance with the parameter set in the Defaults.

Hook Flash: within this section, you can enable the hook flash feature for the configured device.

A hook flash is a special action to switch to another incoming call with the call waiting service.

There is only one parameter that needs to be configured here:

Enabled: here, It can take one of three values.

Inherit: by choosing this option, you allow this parameter to inherit the value set in the Defaults.
No: by choosing this option, you forbid the device to use the hook flash feature, regardless of the parameters set in the Defaults.
Yes: by choosing this option, you allow the device to use the hook flash feature, regardless of the parameters set in the Defaults.

Make sure to press the "Save" button to apply all the changes you have made to the parameters.