Advanced Provisioner - Configuration Tabs - Combo Keys

Modified on Mon, 25 Sep 2023 at 07:17 PM

Description: The purpose of this article is to provide a detailed overview of the  Combo Keys configuration tab, which is accessible for all devices eligible for provisioning within the Advance Provisioner App.

The Advance Provisioner App serves as the primary digital workspace for configuring advanced settings on provisioned devices. For every device from any manufacturer, there is a roster of configuration tabs, each containing different parameters. Once you have added a new device, you will have the opportunity to customize a distinct set of configuration tabs tailored to that specific device.

In all the tabs, parameters can be classified into two types: 

  • those that require manual input of values.
  • those that provide a dropdown list of options.

Next to some parameters, you can find clues about the values these specific fields will inherit either from the global default values or from the account settings level if you don't make any changes to the field.

The inherited values may differ based on the server and account settings, but the core concept remains consistent.

Within this article, we will examine the Combo Keys configuration tab and its parameters available for customization.

Combo Keys Configuration Tab

The parameters available within each Configuration tab may vary depending on the brand and specific device. This article covers all the potential parameters you might encounter within the tab this article is focused on.

When adding a new device or configuring an existing one, the Lines configuration tab will be the initial default view.

To navigate to the Combo Keys configuration tab, click on its name in the configuration tab roster. 

The parameters listed on this tab can be categorized into two distinct sections:

  • Combo Keys buttons: they are a series of circular buttons, each displaying the number of available Combo Key presets
Although the Combo Keys buttons closely resemble the Line buttons in appearance, they serve as selectors for specific Combo Key presets associated with the configured device. It is important to note that the number of available Combo Key presets for configuration is not linked to the number of Lines that the device supports.

The number of buttons may differ depending on the device. By selecting these buttons, you can seamlessly switch between the Combo Key presets, allowing you to configure them individually.

The parameters within the following sections are set up individually for each preset. Currently, there is no possibility to copy the settings of one preset to another.

  • Key: within this section, you can set the call information display method when the configured device receives an incoming call, initiates an ongoing call, or participates in a call.

There are five parameters that need to be configured here:

  • Type: when you click on this field, a dropdown menu will be displayed, presenting a selection of system object Types that you can enable for the configured Combo Key preset. You can designate the system object (such as Line, Conference, Voicemail, etc.) within the "Value" field found later in this section.

By selecting the "Inherit" option, you will designate the default system object Types set in the Defaults as the Type for the configured Combo Key preset.

  • Account: in this field, you can assign a line to the configured Combo Key preset
In the Advanced Provisioner App, the terms "account" and "line" are synonymous in the given context.
When you click on this field, a dropdown menu will be displayed, presenting a list of available options.

  • Inherit: by choosing this option, you allow this Combo Key preset to use the default line set in the Defaults
  • Account #: by choosing any of the given options, you can assign any line to the configured Combo Key preset
  • Auto: by selecting this option, you grant the configured Combo Key preset the ability to use any available unoccupied line at the time of activation, regardless of the parameters set in the Defaults.
  • Value: based on the system object Type you have chosen in the very first field of this section, you can specify the value (Line, Conference number, Intercom number, etc.) that the device should dial, establish a connection with, or activate when the configured Combo Key preset is enabled.
  • Label: here, you can set the label of the configured Combo Key preset that will be displayed on the device’s screen when this preset is activated. 
  • Max Calls: here, depending on the selected system object Type of the Combo Key Preset, you can set the maximum number of simultaneous calls that configured preset is able to handle. When you click on this field, a dropdown menu will be displayed, presenting a list of available options.

While Combo Keys and Feature Keys may appear similar in appearance and operation, they serve distinct purposes.
- Combo keys are primarily used for expedited dialing, often referred to as "one-touch" dialing. They can be programmed to initiate a call to a designated phone number or establish a connection to a specific line upon activation. 
- Feature Keys are dedicated to frequently used functions such as call holding, call transferring, initiating conference calls, accessing voicemail, or enabling other features offered by your phone system.

Make sure to press the "Save" button to apply all the changes you have made to the parameters.

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