Advanced Provisioner - Configuration Tabs - Combo Keys

Modified on Thu, 04 Apr 2024 at 07:16 PM

Description: The purpose of this article is to provide a detailed overview of the  Combo Keys configuration tab, which is accessible for all devices eligible for provisioning within the Advance Provisioner App.

The Advance Provisioner App serves as the primary digital workspace for configuring advanced settings on provisioned devices. For every device from any manufacturer, there is a roster of configuration tabs, each containing different parameters. Once you have added a new device, you will have the opportunity to customize a distinct set of configuration tabs tailored to that specific device.

In all the tabs, parameters can be classified into two types: 

  • those that require manual input of values.
  • those that provide a dropdown list of options.

Certain fields may initially contain pre-filled values inherited from server and account settings. These inherited values may vary depending on the specific server and account configurations.

Within this article, we will examine the Combo Keys configuration tab and its parameters available for customization.

Combo Keys Configuration Tab

The parameters available within each Configuration tab may vary depending on the brand and specific device. This article covers all the potential parameters you might encounter within the tab this article is focused on.

When adding a new device or configuring an existing one, the Lines configuration tab will be the initial 

default view.

To navigate to the Combo Keys configuration tab, click on its name in the configuration tab roster. 

When you open the selected tab, you will encounter the table of combo keys. For each combo key listed, you can configure its parameters.

The number of combo keys may differ depending on the device. By pressing the pencil badge on a particular record in this table, you can configure the parameters of the selected combo key.

The parameters within the following sections are set up individually for each combo key. Currently, there is no possibility to copy the settings of one preset to another.

The parameters available for configuration for the selected combo key are packed in a single subtab:

  • Key: within this section, you can set the call information display method when the configured device receives an incoming call, initiates an ongoing call, or participates in a call.

There are four parameters that need to be configured here:

  • Type: when you click on this field, a dropdown menu will be displayed, presenting a selection of system object Types that you can enable for the configured Combo Key preset. You can designate the system object (such as Line, Conference, Voicemail, etc.) within the "Value" field found later in this section.

By selecting the "Inherit" option, you will designate the default system object Types set in the Defaults as the Type for the configured Combo Key preset.

  • Account: in this field, you can assign a line to the configured Combo Key preset
In the Advanced Provisioner App, the terms "account" and "line" are synonymous in the given context.
When you click on this field, a dropdown menu will be displayed, presenting a list of available options.

  • Inherit: by choosing this option, you allow this Combo Key preset to use the default line set in the Defaults
  • Account #: by choosing any of the given options, you can assign any line to the configured Combo Key preset
  • Auto: by selecting this option, you grant the configured Combo Key preset the ability to use any available unoccupied line at the time of activation, regardless of the parameters set in the Defaults.
  • Value: based on the system object Type you have chosen in the very first field of this section, you can specify the value (Line, Conference number, Intercom number, etc.) that the device should dial, establish a connection with, or activate when the configured Combo Key preset is enabled.
  • Label: here, you can set the label of the configured Combo Key preset that will be displayed on the device’s screen when this preset is activated.
While Combo Keys and Feature Keys may appear similar in appearance and operation, they serve distinct purposes.
- Combo keys are primarily used for expedited dialing, often referred to as "one-touch" dialing. They can be programmed to initiate a call to a designated phone number or establish a connection to a specific line upon activation.
- Feature Keys are dedicated to frequently used functions such as call holding, call transferring, initiating conference calls, accessing voicemail, or enabling other features offered by your phone system.

Make sure to press the "Save" button to apply all the changes you have made to the parameters.

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