Description: The parameters given in the Notifications Tab can be configured to determine whether incoming calls from certain regions should be allowed to request a callback.
The Call Center App serves as the central digital workspace for call center operations. It grants call center managers access to a wide array of tools and features, facilitating efficient management and supervision of call center agents. When setting up new queues, you have the option to set the notification callbacks for the newly created queue.
There are three fields that need to be configured:
- Notification on hangup: within this field, you have the option to input a URL for a call-ending callback, which will play for the customer on their own device after the call has ended.
The required format for the URL is as follows: http://xxx.yyy/script_hangup.php
- Callback Permissions: within this field, you have the option to input a URL for a greeting callback, which will play for the customer on their own device after the call has been picked up.
The required format for the URL is as follows: http://xxx.yyy/script_pickup.php- Method: when you click on this field, a drop-down menu will appear that offers two HTTP methods to interact with the server.
- GET: this method is used to request instructions from the server.
- POST: this method is used to send instructions to the server.
Once you have configured the fields, do not forget to click the "SAVE" button to apply the changes.
The Call Center App will display a pictogram of an exclamation mark within a green circle next to any fields that have been modified.
The Call Center App will notify you that leaving the page will result in the loss of any unsaved changes.
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