Description: The purpose of this article is to provide a detailed overview of accessing the Call Center App.
The Call Center App, an integral component of the Ooma Enterprise system, is aimed at optimizing and improving call center operations. It functions within a centralized digital environment where customer calls are efficiently handled, managed, and routed. The main objective of the Call Center App is to offer an extensive range of tools and features that ensure seamless communication between customers and call center agents, while also providing comprehensive statistical data.
To access the Call Center App, log into the Ooma Enterprise Admin Portal. Once logged in, locate the Apps icon in the top panel of the portal and click on it.
Then, in the newly opened window, simply choose the Call Center App.
After clicking on the Call Center App’s icon, you will be automatically directed to its main page, which is the Dashboard tab by default.
To learn more about the interface of the app, refer to this article:
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