The Menu Section. The Basics Tab.

Modified on Fri, 16 Jun 2023 at 01:41 PM

Description: The main purpose of this section is to configure the basic parameters of the newly created Menu.

There are four parameters that can be set in this section:

  • Name: in this field, you can set a personalized name for the newly created Menu.

  • Prompt Record PIN: the purpose of this field is to set a PIN that callers will be prompted to enter when they reach this particular menu integrated into a call flow.

The PIN length is restricted to a maximum of four characters.
  • Greeting Message: when you click on this field, a dropdown menu will be displayed, showing all the media options that are currently available for your account.

All media files you have created are available in the Media Section of the Phone System App.

  • Create Media: in case there is no appropriate media option available for the configured menu, you can create a new one directly in this tab, without having to move to the Media Section. To do this, simply click on the "Create Media" button.

After clicking on this button, a pop-up window will appear, containing a list of parameters that need to be set for the newly created media file.

  • Name: in this field, you can assign a name to the new media, which will then be listed in the drop-down menu of available media choices.
  • Streamable: this parameter for a media file refers to whether or not the media can be streamed or played back immediately as it's being loaded. If you select this checkbox, the file can be played immediately without any delay, while if it is not selected, the file must be downloaded before it can be played.
  • Media Source: when you select this field, a drop-down menu will become visible, presenting two source options to choose from. Each option has its own set of parameters that are listed when expanded.
  • TTS (Text-To-Speech)
  • Text: the purpose of this field is to hold text that will be converted into an audio file using text-to-speech technology.

  • Language: after selecting this field, a drop-down menu will be displayed, providing you with several language and voice options for the text-to-speech converter.

  • Upload
  • "Upload file" button: once you click on this button, an explorer menu will appear, allowing you to browse through your device's file system to locate a media file that you wish to include in the configured call flow.

Once you have changed some parameters, do not forget to click the "SAVE" button to apply the changes.

The Phone System App will display a green badge with an exclamation mark next to any field that has been modified.  

The Phone System App will notify you that leaving the page will result in the loss of any unsaved changes. 

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