The Feature Codes Section Overview

Description: The main purpose of this section is to activate and configure Feature Codes that you can use in via the Ooma Enterprise Desktop App.

Feature Codes are combinations of digits that can be dialed on a phone system dial pad to activate or get access to certain features or functions. 

To activate any function listed in this section, simply select the corresponding checkbox. This will activate the field for entering the digit combination. 

While default values are already set for each field, you also have the option to create custom codes for executing the selected function.

There are no specific requirements for the digit combinations that you can set.

Most of the features that you can find in this section are easily understood if you have already read the previous chapters of the documentation on the Phone System App documentation. Therefore, only the more complex or previously unexplained features will get a detailed explanation.

The features provided here are categorized into four sections:

• Call Forward: in this section, you can enable various call-forwarding features and customize the digit combinations that can be used to access them via the Ooma Enterprise Desktop App.

• Hot-Desking: here you can activate various hot-desking features and customize the digit combinations to access them.

Hot-desking is a feature in phone systems that enables multiple employees to use the same physical phone device by logging in with their individual credentials.

• Enable Hot Desking: this function allows you to log in to a shared phone device using your own credentials
• Disable Hot Desking: this function logs you out of a shared phone device so that other users can log in and use it. 
• Toggle Hot Desking: this function allows you to switch between hot-desking mode and normal mode on a shared phone device.

• Miscellaneous: various features can be activated here.

• Move: this feature is also known as the Call Flip feature. It allows users to transfer a live call from one device to another 

• Parking: here you can activate various parking features and customize the digit combinations to access them.

• Park and Retrieve: this feature allows a user to put a call on hold and park it in a virtual parking slot. 

It is also possible to park a call in a designated parking slot by using a specific dialing combination. In this case, if the activation code for this function is the default one (*3), you can park the call in slot 01 by pressing *301.

It's important to note that you won't be able to access the available parameters by clicking on the gear badge until you save all the changes made in the Feature Codes Section.

• Ring Back Timeout: you can specify a duration in seconds for the pause before ringing back.
• Call Back Timeout: here you can set a duration in seconds for the parker to be called when a call is put on hold.

In case you don't fill in these fields, the system will automatically apply the default values.

• Valet:  this feature is a type of call park called "Valet Parking," where parked calls are automatically answered by an available agent or user when they dial the virtual extension where the call is parked. When you click on the gear badge situated next to the field, a pop-up window will appear, presenting additional parameters of the configured feature.

It's important to note that you won't be able to access the available parameters by clicking on the gear badge until you save all the changes made in the Feature Codes Section.

• Ring Back Timeout: you can specify a duration in seconds for the pause before ringing back.
• Call Back Timeout: here you can set a duration in seconds for the parker to be called when a call is put on hold.

In case you don't fill in these fields, the system will automatically apply the default values.

Once you have changed some parameters, do not forget to click the "SAVE" button to apply the changes.

The Phone System App will display a green badge with an exclamation mark next to any field that has been modified.  

The Phone System App will notify you that leaving the page will result in the loss of any unsaved changes.