The Phone System Application Overview

Modified on Tue, 30 May 2023 at 11:45 AM

Description: The Phone System App is the primary application of the Ooma Enterprise system.

The Phone System App is a cloud-based phone system suitable for businesses of all sizes, commonly referred to as Ooma PBX. It provides a comprehensive solution for managing a company's phone system from any location, using any device connected to the Internet. The app includes a range of features such as call routing, voicemail, call forwarding, call screening, and many others.

The Phone System App is the default app of the Ooma Enterprise system. It is responsible for creating seats and linking them to accounts, numbers, devices, groups, and other system units. These elements can then be used to create call flows. Additionally, the application offers a dashboard for analyzing data and functionality for submitting tickets.

Typically, businesses use the Phone System App in conjunction with the Accounts and Number Apps to configure a range of settings related to their accounts, seats, phone numbers, and call flow routes. By utilizing all these apps in tandem, users can set various parameters that ensure their phone system is tailored to their specific needs. For instance, they can assign phone numbers to specific users or departments, create a call flow for direct incoming calls to the right person, and set up voicemail and call forwarding rules. Overall, these apps provide a comprehensive suite of tools that enable businesses to manage their phone system with ease and efficiency.

Accounts Interface Overview  

The Phone System App consists of three main interface elements: 

1. The Top Horizontal Menu Bar: the main purpose of this element is to enable users to switch between multiple accounts and other Ooma Enterprise apps they are authorized to access. 

The Top Horizontal Menu Bar is a global element of the Ooma Enterprise Support interface which is present in numerous OE apps. A detailed description is given in this article

All interface elements below are non-global and directly related to the application.

2. The Main Space of the App: it is the primary interface where the user interacts with the app and performs various tasks and actions. The Dashboard is typically opened in the main section of the application by default, and it displays crucial information like Service Status, Seats, Numbers, and other relevant information.

3. The Phone System Menu: this is a collection of functional Sections of the App, where various parameters of a phone system can be customized.

The functional Sections of the Phone System App in this menu are segregated into two parts: 

Main Sections: 

Specific Sections (a drop-down list): 

  • Devices 
  • SMS 
  • Voicemails 
  • Conferences 
  • Faxes 
  • Groups 
  • Time of Day 
  • Feature Codes 
  • Menu 
  • Media 
  • Directories 
  • Call Blocking 

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article