Users. User Types

Description: A User in the Ooma Enterprise system refers to a license that enables a single user to access and use the phone system. There are several Types of Users available in the Ooma Enterprise system.  

In the Ooma Enterprise system, a User refers to a user license that allows an individual user to access and use the phone system. Each User represents a unique user Account that can be assigned to a specific phone device, such as a desk phone or softphone application on a computer or mobile device. 

The concept of a User in the Ooma Enterprise system is similar to a Seat of a traditional phone system, where each user is assigned a phone number and extension. However, in the Ooma Enterprise system, Users are virtual, meaning that they can be assigned to any device that is connected to the Internet and can be easily re-assigned or moved to another device if needed. 

Businesses can purchase as many Users as they need to support their employees, and each User can be customized with its own unique settings and permissions. The number of Users a business needs will depend on its size and the number of employees who require access to the phone system.

The Phone System App within the Ooma Enterprise system provides a range of User Types, each tailored for specific purposes. To create a User, navigate to the Users Tab and click the "Add User" button, which will display a drop-down menu of available types for you to select from based on your requirements. 

This article will provide an overview of the various User types available. For detailed instructions on creating a new User, please refer to the corresponding article via this link. 

At Ooma Enterprise, we offer our clients customized enterprise solutions that are both distinctive and flexible. Our Service Plans, which can be accessed on our website, are specifically designed to cater to the diverse communication and collaboration needs, ensuring that they align perfectly with the requirements of any business. 

Every Service Plan offered provides a license to access one of the three User types available within the Ooma Enterprise system:

• Standard: the aim of this User type is to offer enterprise businesses all the essential telephony features necessary to operate. This User type provides its users with access to a range of UCaaS features that assist in the effective utilization of their phone system. 
• Enhanced: this User type is specifically tailored for businesses and organizations that have advanced communication needs. It grants users access to the most advanced UcaaS features and functionalities in order to fulfill the demands of organizations with complex communication requirements. 
• Call Center: it is a User type that is specifically designed for call center operations and comes with a range of advanced features that are essential for managing and optimizing call center operations. 

Ooma Enterprise can provide its clients with multiple add-on User to customize their phone system in accordance with their requirements or special needs. 

To learn more about the various User types, please get in touch with your account manager or official Ooma Enterprise customer support.