The Seat Tab. The Caller ID Section

Modified on Tue, May 30, 2023 at 11:01 AM

Description: Here you have the option to configure the newly created Seat’s Caller ID Names and Numbers for internal, outgoing, and emergency calls.   

Caller ID is a service that displays the caller's phone number and name on the recipient's phone or device before the call is answered. It enables the recipient to identify the caller and decide whether or not to answer the call.

The parameters in this section are categorized into four groups:

  • Presence ID
  • In-House Calls
  • Outbound Calls
  • Emergency Calls

Presence ID 

The Presence ID refers to the extension number that is transmitted by the system as a BLF update signal.

BLF stands for Busy Lamp Field. It is a feature commonly used in phone systems that allows a user to see the real-time status of another user's extension. The status can include whether the extension is in use, ringing, or idle. The feature is usually indicated by a light or icon on the phone, hence the name "lamp". This feature is particularly useful in office settings where multiple users share the same phone system and need to know the availability of their colleagues before transferring a call.

If the "Create Caller ID Name (If Absent)" checkbox is selected, the system will use the username (extension set in the Basics Section) in place of the Caller ID Name fields below, but only if they are left empty.

In-House Calls

By filling out these fields, you can specify a personalized Caller ID Name and Number for your Seat's in-house calls.

Outbound Calls

In this section, you can personalize the Caller ID Name and Number for your Seat's outbound calls.

Emergency Calls

Within this section, you can set up the Caller ID Name and Number for emergency calls.

Once you have inputted data into the fields, do not forget to click the "SAVE" button to apply the changes.  

The Phone System App will display an icon of an exclamation mark within a green circle next to any fields that have been modified.

The Phone System App will notify you that leaving the page will result in the loss of any unsaved changes.  

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