The OE Desktop App. Call History Overview

Modified on Fri, 19 May 2023 at 05:41 PM

Description: Here you can access a comprehensive log of all the calls initiated from your account.  

Upon clicking on the Call History icon located in the Left-Hand Vertical Menu Bar of the Ooma Enterprise Desktop App, the user interface of the Call History Module will be displayed in the Main Space of the app.

The Module's primary interface comprises two tabs, which can be found in the Main Space.

  • All: this tab displays a Table of Calls containing information about all received, dialed, or missed calls (voicemails), and conference calls. This table includes specific details such as the call's date and time, dialed number, and the call duration. Moreover, if any call recordings and voicemails are available, you can replay, download, or delete them.
The Status column displays call direction and can be distinguished by the direction and color of the arrows. An incoming call is denoted by a left-pointed arrow, while an outgoing call is denoted by a right-pointed arrow
The arrow color also provides additional information, with green indicating an answered call, gray indicating an unanswered call, and red indicating a missed call. Missed calls are automatically converted to voicemails and can be found in the Voicemail Module of the Ooma Enterprise Desktop App.
  • Recordings: this tab provides access to only those rows in the Table of Calls from the All Tab that have corresponding recordings available.
You can use the search bar located in the Top Horizontal Menu Bar of the OE Desktop App to find a specific call record based on one of its parameters.

Hovering the mouse over the line with the preferred call record in the Table of Calls will reveal the "Call" button, which you can click to initiate a redial of the call.

To listen to a specific call recording, select the "Play" button. This will trigger the appearance of a player interface beneath the chosen row in the Table of Calls, which you can use as a typical audio player.

To download the recording, click on the button located next to the "Play" button. The system will prompt you to select a folder on your device to save the file.

In case of poor call quality, you can report the issue by selecting the three-dot button and clicking on the "Report Call Quality Issue" option.

This action will prompt a pop-up window to appear, where you can enter relevant information regarding the issue.

Based on the problem encountered, there are multiple issue types available to select from.

Once you have selected the issue type, added any optional descriptions, and clicked the "Report Issue" button, the call will be flagged on the backend for additional examination

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