The Caller ID Tab

Modified on Fri, 26 May 2023 at 05:52 PM

Description: Here, you have the option to configure the Caller ID Name and Number for internal, outgoing, and emergency calls.

Location of the Accounts App 

After logging in to the Admin Panel, click on the "Apps" icon located in the Top Horizontal Menu Bar.

Upon clicking the "Apps" icon, you will be directed to a new page containing a list of apps integrated into the Admin Panel. To access the Accounts App, locate its name in the list and click on it.

Next, click on the pencil icon located in the rightmost column of the row for the newly created account in the Table of Existing Accounts

This will open a new window where you should open the Caller ID Tab that is discussed in this article.

Caller ID is a service that displays the caller's phone number and name on the recipient's phone or device before the call is answered. It enables the recipient to identify the caller and decide whether or not to answer the call. 

The parameters in this tab are categorized into three sections: 

  • In-House Calls 
  • Outbound Calls 
  • Emergency Calls 

In-House Calls  

By filling out these fields, you can specify a personalized Caller ID Name and Number for your account's in-house calls. 

Outbound Calls 

In this section, you can personalize the Caller ID Name and Number for your account's outbound calls. 

Emergency Calls 

Within this section, you can set up the Caller ID Name and Number for emergency calls and activate the "Pass realm in INVITE" feature. 

In the context of setting up Caller ID, the term "Pass realm in INVITE" refers to functionality that allows the caller's Session Initiation Protocol (SIP) realm to be included in the SIP INVITE message.  
The SIP INVITE message is used to initiate a communication session between multiple parties. By adding the caller's SIP realm in the INVITE message, the recipient can validate that the call is coming from a legitimate source. 

When the "Pass realm in INVITE" feature is enabled, the caller’s SIP realm is included in the INVITE message as a parameter. This allows the receiver to verify the authenticity of the call and helps to prevent fraudulent or spoofed calls. Enabling the "Pass realm in INVITE" feature can be done by clicking your mouse on the checkbox. 

Once you have inputted data into the fields, do not forget to click on the "SAVE" button to apply the changes.  The Accounts App will display an icon  of an exclamation mark within a green circle next to any fields that have been modified.   The Accounts App will notify you that leaving the page will result in the loss of any unsaved changes.

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