Call Center App - Manage Queues Tab - Add Queue Interface Overview

Description: The purpose of this article is to provide a detailed overview of the interface of the Add Queue form.

Upon entering the Call Center App, users will see the Dashboard Tab as the default view. 

To create new queues, you must navigate to the Manage Queue tab. You can reach it by clicking on the respective tab at the top of the Call Center App.

The Manage Queues Tab is designed for call center managers or supervisors, offering them the ability to create and configure queues, assign call center agents to these queues, and activate different functions like recordings or callbacks.

To initiate the creation of a new queue, simply click the "Add queue" button.

Upon clicking this button, you will be redirected to a new page where you will find a form that needs to be filled out in order to create the new queue.

The window designed to configure the parameters of a new queue comprises three tabs. 

Each of the given tabs contains its own unique set of fields that must be configured to create the new queue. A list of these tabs, along with individual links to their corresponding articles, can be found here. 

• Basics Tab
• Callback Tab
• Notifications Tab