Emergency Info Module

Description: This module's primary function is to display the list of all Users along with their corresponding emergency addresses for a given account. This table summarizes information that will be passed on to emergency responders when 911 is dialed. 

Please note: this article is for emergency services in North America only and exclusively for Ooma Enterprise customers and resellers. If you are an Ooma Enterprise customer and require coverage in other geographies, please contact our support team.

Filling out the 911 Service Address section is a statutory requirement. It ensures that, in the event of a call to 911, aan operator can immediately determine the address of the terminal from which the call was made.

Location of the Emergency Info Module 

Once logged into the Ooma Enterprise Admin Portal, the Phone System App should open by default. If a different app is active, switch to the Phone System App by clicking on the Apps button in the top menu. A drop-down list of available apps will appear. Select the Phone System App.

In the Phone System App's left-hand menu, scroll down to the bottom of the module list and locate the Emergency Info module.

Module Overview

The Emergency Info Module consists of two main interface elements:

• The Emergency Information Table: this table provides a comprehensive list of all Users created under your account, their emergency CallerID phone numbers, and associated addresses for the emergency response purposes.

The table provides information that emergency responders will receive when an emergency number is dialed.

There are several key points to take into account:

- If multiple Users share the same Emergency CallerID number, they will also share the same Emergency Address.

- If the Emergency CallerID is not set up for a particular User (on the User level), the table will indicate which Users inherit the CallerID number and associated address from the account level, as shown in the Source column. 

- The table also highlights devices that override the User’s Emergency CallerID. This is useful when multiple devices are assigned to a User but are located in different physical addresses. In such cases, each device which needs to override the User location requires a designated Emergency CallerID with its local Emergency Address. 

If address needs to be changed, clicking on the address field takes you directly to the phone number record in the Numbers App, allowing you to update the emergency address details as needed.

For more information on updating 911 Service Address details in the Numbers App, please refer to the article linked here.

• The Top Horizontal Panel: here, you will find three main action items and buttons available for use:

• The Search Bar: it is used to search a specific User by one of its parameters (name, device nickname, emergency caller name, id, address, etc.)
• Filter: clicking this button opens a drop-down menu with multiple fields that allow you to filter the records displayed in the Emergency Information Table within this module.

• Download the Emergency Information: clicking this button will download a CSV file containing emergency information linked to the Users created under this account. The fields in the CSV file match the columns in the Emergency Information Table within this module.

An emergency address is linked to the phone number, not the location. Therefore, if a User lacks an Emergency CallerID, it will inherit this information from the account level.