Callflows. Conference Actions. Conference Service

Modified on Wed, 05 Jul 2023 at 01:24 PM

Description: This is how the Conference Service Action works and how it can be integrated into call flows.

When configuring the call flow with the Conference Service Action Block, callers have the option to enter a Conference number during the call, which will allow them to join the desired Conference

Once the call connection is established, the caller will be greeted with an automated message that says "Welcome to the Conference. Please enter the Conference number and press pound." The caller will have 5 seconds to perform this action. Following that, the caller will need to enter the PIN number to gain access to the Conference

This feature enables users to participate in Conferences using their phones.

After creating a new call flow and completing the Main Callflow Block with essential information, you can implement a Conference Service Action to the configured call flow. The Conference Service Block is located within the Conference group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side.

By using the drag-and-drop technique, you can transfer the Conference Service Block from the Catalog and integrate them into several places of the Callflow diagram.

When you drop the Conference Service Block onto the Callflow diagram, no pop-up window will appear and no additional need to be configured. 

A properly configured Conference integrated into a call flow will be displayed as follows.

Within the Block, there is no indication of any set value.

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options. 

  • Save Changes: by clicking this button, you will easily save all of the changes you have made. 
  • Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy"

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

  • Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow
  • Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.

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