Callflows. Advanced Actions. Park

Modified on Wed, 05 Jul 2023 at 01:08 PM

Description: This is how the Park Action works and how it can be integrated into call flows

After creating a new call flow and completing the Main Callflow Block with essential information, you can implement the Park Action to the configured call flow. The Park Block is located within the Advanced group of Actions in the Catalog of Actions on the Callflow Configurator's right-hand side. By using the drag-and-drop technique, you can transfer the Park Block from the Catalog and integrate them into several places of the Callflow diagram

When you drop the Park Block onto the Callflow diagram, a pop-up window will appear displaying the various parameters of the Block that need to be configured.  

One parameter needs to be configured in that section: 

  • Max Slots: in this section, you have the option to define the maximum number of slots allowed. This setting will limit the number of automatically generated slot numbers, which begin at 101. If the designated slot number surpasses this value, you can proceed to the next module.

A properly configured Park Block integrated into a call flow will be displayed as follows.

Within the Block, you will be able to see the maximum number of parking slots.

Once changes in the Callflow diagram have been made, the "Save" button will become active, and clicking on it will open a drop-down menu with three saving options. 

  • Save Changes: by clicking this button, you will easily save all of the changes you have made. 
  • Save and Duplicate: clicking on this button will save all modifications made to the current call flow and create a new call flow that duplicates the original. The name of the duplicated call flow will include the name of the original call flow, followed by the word "copy"

The main Block of the duplicated call flow, which displays the extension and phone numbers in the original call flow, will be left blank. 

  • Save and Create: clicking on this button will save all modifications made to the current call flow and create a new empty call flow
  • Cancel: clicking on this button will cancel any modifications made to the call flow. If changes have been made, the system will prompt you to confirm the cancellation of those changes.

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