Description: Ooma for Microsoft Teams enables you to assign phone numbers to your Microsoft Teams users and resources.  Before Direct Routing can be turned on for your organization, and phone numbers assigned to users and resources, please make sure that the following pre-requisite requirements are met.


Resolution:


Microsoft Licenses are Purchased and Assigned

Each user that requires a Direct Routing phone number requires the following licenses to be assigned to him or her:


Step 1:  Each user requires a Microsoft 365 or Office 365 license. Complete list is available here: https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/compare-microsoft-teams-options?rtc=2 

Step 2: Each user also requires one of the following licenses assigned to him / her:

  1. Microsoft 365 Phone System license, or

  2. Business Voice without Calling (available for businesses <300 users, visible to Microsoft partners only), or

  3. E5 Service plan (includes Phone License)

Step 3: If you need a to assign phone numbers to Microsoft Teams' resources (Call Queues and Auto-Attendant, each such resources requires a Virtual User license.


When correct licenses are assigned to a user, the user will be able to login to the Microsoft Teams user application, and see a dial pad in "Calls" part of the navigation menu. Ooma will enable such users with PSTN access at the end of the Ooma for Teams implementation process.

When the correct licenses have been assigned to your users and resources, you can now provide Ooma with the list of users and the phone numbers that need to be assigned to them.


Microsoft Tenant Name is Communicated to Ooma

As a part of Ooma for Microsoft Teams provisioning process, Ooma will connect your Microsoft tenant instance with Ooma Unified Communications service. In order to accomplish that, Ooma's provisioning team needs to know your Microsoft tenant domain (it is your Microsoft Tenant name that ends with .onmicrosoft.com). 

 

See below for instructions on how to find Microsoft Tenant Name.



How to find Microsoft Tenant Name

Office 365 Admin Center, if you have global admin rights

 

OneDrive for Business Service

  • Log in to your Office 365.

  • Click on the OneDrive for Business app in the Office 365 app launcher (square in the top left corner of your screen).

  • Your browser URL will look like this https://<tenantname>-my.sharepoint.com/personal/<your user name>/_layouts/15/onedrive.aspx  

  • You can add .onmicrosoft.com to the tenant name above and it will be your full Office 365 tenant name.

 

SharePoint Online Service

  • Log in to your Office 365.

  • Click on the SharePoint Online app in the Office 365 app launcher (square in the top left corner of your screen).

  • Your browser URL will look like this https://<tenantname>.sharepoint.com/_layouts/15/sharepoint.aspx

  • You can add .onmicrosoft.com to the tenantname above and it will be your full Office 365 tenant name.


How to purchase and assign user licenses in Microsoft Teams

You require Global or Billing admin role to purchase licenses for Microsoft Teams users and resources.


How to purchase Microsoft licenses for users

In most cases, your users will already have Microsoft 365 or Office 365 licenses. If you need to purchase additional licenses, you can do so on Microsoft 365 admin center (admin.microsoft.com) > Billing > Purchase Services page. 

 

For users that require phone numbers to be assigned to them, you also need to purchase one of the following licenses for each such user: 

  1. Microsoft 365 Phone System license, or

  2. Business Voice without Calling, or

  3. E5 Service plan (includes Phone License)

 

These licenses can be purchased on Microsoft 365 admin center (admin.microsoft.com) > Billing > Purchase Services page. You can find them in the Add-ons section of the page.

 

Business Voice without Calling is only available for businesses with 300 users or less, and may be visible to Microsoft partners only.

 

How to purchase Microsoft licenses for resources

If you need to assign phone numbers to Microsoft Teams resources, such as Auto-Attendant or Call Queue, you will first need to purchase Microsoft 365 Phone System - Virtual User licenses for each such resource. 

 

These licenses can be purchased on Microsoft 365 admin center (admin.microsoft.com) > Billing > Purchase Services page. You can find them in the Add-ons section of the page.

 

How to assign license to users and resources 

After you purchase licenses, the licenses can be assigned to users and resources.

In Microsoft 365 admin center (admin.microsoft.com), navigate to Users > Active users. Click on the user that requires a license, then navigate to Licenses and Apps tab, and check licenses that need to be assigned.


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