How do I send a fax?

Modified on Thu, 20 Aug 2020 at 03:06 PM

Description: You would like to send an e-fax using a faxbox setup on your account.


Step 1: Create a new email in your preferred mail client. 

Step 2: In the "To:" field, input the 10 digit destination fax number, followed by the custom SMTP address set for your personal or company wide faxbox (this can be found in your admin portal under Hosted PBX>Faxboxes). The number may only be 10 digits long. If trying to fax a toll-free number, please remove the 1 first.

Some examples may be:

Step 3: Attach a single PDF containing the fax content.

Step 4: Ensure that there are no other attachments, such as pictures, or additional text like your email signature.

Step 5: Send the email.

Step 6: You will receive an email notification within approximately 15 minutes confirming if your fax was successfully delivered. If it was undeliverable, you will also receive a notification; if this happens, please try sending your fax again. 

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